Shipping policy

Last updated: November 10, 2026

1. Where We Ship and Shipping Fees

We currently deliver to U.S. addresses only. Standard shipping is free for every order shipped within the United States. International delivery is not available at this time.

2. Preparing Your Order

Once your order is confirmed and payment has cleared, please allow 1–2 business days for processing and dispatch.

For this policy, business days are Monday through Friday, excluding U.S. federal holidays. Order preparation takes place before shipping and is not included in the carrier’s transit time.

3. Delivery Estimates

Carrier transit usually takes an estimated 5–10 business days after dispatch. With processing included, our target is to deliver within 6–12 business days after order confirmation.

These timeframes are estimates, not guaranteed delivery dates. Weather, holidays, carrier interruptions, or other unforeseen circumstances can affect delivery. If a substantial delay impacts your order, we’ll share the information available to us and any resolution options required by applicable law.

4. Where Orders Are Dispatched From

Orders are dispatched from:

btxfn
159 Monroe Creek Dr
Midway, FL 32343
United States

5. Shipment Notifications

We’ll email shipment details to the address you entered at checkout. When tracking is provided by the carrier, the tracking information will be included. It may take a little while after dispatch for the carrier’s system to show the first scan.

6. Address Changes and Delivery Issues

Please review your delivery address before submitting your order. If you spot an error, email us as soon as possible at hello@btxfn.com. We’ll check whether the address can still be updated before the package is dispatched.

If a parcel seems lost, arrives damaged, or is shown as delivered but you can’t find it, contact us at hello@btxfn.com with your order number. We’ll look into the issue with the carrier and determine an appropriate resolution based on the circumstances and applicable law. A carrier’s tracking status alone does not automatically close a claim.

7. Returns

You may request a return for an eligible item within 30 calendar days of receiving it. We pay the return shipping cost. Before sending anything back, contact us so we can provide return instructions and arrange shipping at our expense.

For more information about how returns are handled and when refunds are issued, see our Return and Refund Policy.

8. Contact

This website is operated by btxfn.

159 Monroe Creek Dr
Midway, FL 32343
United States

Email: hello@btxfn.com
Website: https://btxfn.com