Refund policy
Last updated: November 10, 2026
This policy covers purchases made from btxfn at https://btxfn.com.
1. Return Period and Conditions
You can submit a return request within 30 calendar days of receiving your item. Eligible returns may be for an unsuitable size, a change of mind, or an item that arrived damaged, defective, or different from what you ordered.
For size or change-of-mind returns, the item must be unused, unworn, and unwashed. It should be in its original condition, with original tags attached and original packaging included where provided. Please provide your order number or other proof of purchase.
These requirements do not prevent you from reporting damage, defects, or an incorrect item, or from using any rights available to you under applicable law.
2. Starting a Return
Email hello@btxfn.com with your order number, the item you want to return, and the reason for the request.
If the item is damaged, defective, or incorrect, please attach photos if you can reasonably provide them. We’ll assess your request, send return instructions, and arrange return shipping at our expense.
Please get in touch before sending an item back so we can confirm the order and organize the return shipment.
Return address
btxfn
159 Monroe Creek Dr
Midway, FL 32343
United States
3. Return Shipping and Fees
We pay return shipping for eligible returns. There are no restocking or return handling fees.
Standard outbound shipping within the United States is free, so no original standard shipping charge will be deducted from your refund.
4. Review and Refunds
We’ll inspect the returned item within 3 business days of receiving it and let you know the result. If a return is not approved, we’ll explain the reason.
For an approved return, we’ll submit the refund to the original payment method within 15 business days after the returned item reaches us. The refund will cover the amount paid for the accepted items, including any refundable taxes. Discounts are accounted for based on the amount you originally paid.
The time we take to submit a refund is separate from the time your bank or payment provider takes to post it. If the refund still hasn’t appeared after the processing period given by your provider, email hello@btxfn.com and we’ll help trace it.
5. Damaged, Defective, Incorrect, or Missing Orders
If an item arrives damaged, an item is missing, or you receive the wrong product, contact hello@btxfn.com. We’ll investigate and arrange a suitable solution, such as a replacement or refund. You won’t be charged shipping costs to correct an error on our part.
A reasonable review of the issue does not restrict any rights you may have under applicable law.
6. Exchanges
If you’d like a different size or item, contact us first. We’ll let you know what options are available and how to proceed before you send anything back.
If an exchange cannot be arranged, you can request an eligible return and place a separate order.
7. Cancelling an Order
To request a cancellation, email hello@btxfn.com as soon as possible. We’ll check whether the order can be stopped before dispatch. If it has already been sent, use the return process in this policy.
When we confirm a cancellation before dispatch, we’ll submit the refund to your original payment method within 2 business days.
Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not reduce any rights or remedies provided by applicable law.
8. Contact
btxfn
159 Monroe Creek Dr
Midway, FL 32343
United States
Email: hello@btxfn.com
Website: https://btxfn.com